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How can I place an order ?

  1. How To Shop

If you’ve fallen in love with a bag, don’t let it go! Simply select yours and click ‘Add to Shopping Bag’. Once you have finished adding items to your shopping bag and you’re ready to complete your transaction, click on proceed to Checkout. You will then be transferred to our secure server or asked to either create a new account and register your details, or simply Sign-in. Once you have decided to proceed with purchasing a product, you will be prompted to provide certain information which includes, your name and last name, your date of birth, your e-mail address, and your delivery address. cash on delivery “COD” is the only option available for Egypt orders. Once you have completed the form, you will be brought to a screen that provides an order summary. Once you’ve confirmed your order, you will receive an on-screen order confirmation, as well as a second confirmation via e-mail. 

* Please note

If you encounter any difficulties during the checkout process, please feel free to contact our Customer Care department using one of the options listed at the top of this page.

 

What are the Delivery rates ?

  1. Delivery and handling rates vary depending on the destination of the order and are based on the total cost of the order. After you choose your preferred destination, the final delivery cost will be added to the total of your shopping bag. Delivery ranges from 50 EGP to 100 EGP depending on your location

 

How long after placing my order should I expect to receive my Delivery?

  1. We offer guaranteed delivery within 2-3 business days for Cairo and Alexandria and up to 4 business days for all other locations. Delivery time is calculated from the moment an order is accepted. We work closely with our Delivery partner to minimize any delays on our customers.

 

How Can I Cancel my order ?

  1. Order Cancellation
  • To cancel and item or an entire order, go to My Account and select My Orders and follow these steps.
  • Click Cancel Items. If you don’t see this action button then your order cancellation period has expired. Items can only be cancelled before they leave our facility.
  • Select the items you want to remove.
  • Click Cancel Checked Items.

* After submitting the cancellation, we'll send you a confirmation message to the e-mail address provided on your account.

You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled. Note: If your order has left our facility, it cannot be modified. You will need to follow the steps to make a Return after you receive your order. Please check our Returns page for more details. For more information, please contact our Customer Care Department for any assistance using one of the options listed at the top of this page.

 

What are your payment options ?

  1. Payment

 

Cash on delivery is the only option for shipping inside Egypt

When checking out, select cash on delivery. This payment method is subject to a surplus charge that will appear in your shopping bag when checking out.

 

 

What is your returns policy?

  1. Returns

 

Please review our returns policy

If for any reason you are not completely satisfied with your purchase and you need to send it back, you have 5 business days from the date your order was delivered to return your purchase. Georges Sara will not collect it from your address unless you ask us by email to send you another courier (with extra fees) .

Georges Sara reserves the right to accept or decline return requests prior to processing a refund. 

 

Returns that do not meet Georges Sara policy will not be accepted and will be sent back to you, and a refund will not be processed. We will inform you with an e-mail of the status of your return in case it was declined.

Important Note:

 

In case returned items do not meet Georges Sara Return Policy, and the return request has been declined, the customer will be responsible to pay the shipping charges to receive back the item.

 

Refunds on purchases made by cash on delivery

In case you paid for your purchase by cash on delivery, Georges Sara will return the value of your returned item in cash after it gets sent back to us for inspection and approval.

 

Customer Care at your fingertips

If you have questions about our ordering policies or how to order one of our products online, please consult our list of Frequently Asked Questions (FAQs), or contact our Customer Care department using one of the methods outlined below:

Phone

Our Customer care team is available Saturdays through Thursdays from 10 AM to 5 PM GMT+2 to support you from the moment an order is placed until it arrives at your doorstep.

Call us at: +201550073353  for Cutomer Care inquires

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

All questions will be addressed within One business day from receiving your query.

 

* Please note that for your security, we actively discourage placing an order with us via E-mail, or through any of our Social Media platforms (Instagram & Facebook).